Shipping & Returns
Shipping
🌿 Good things take a little time. Every PURPL batch is quality-checked before it ships — worth the wait for a smile you'll love.
Tracking:You'll receive a tracking number by email within 72 hours of ordering. Follow it on our Track Order page.
Need it faster? We're working on it — stay tuned.
30-Day Money-Back Guarantee
We're confident you'll love your results — but if for any reason you're not satisfied within 30 days of receiving your order, email us and we'll issue a full refund.
How to request a refund: Email support@purplsmile.com with your order number. Refunds are processed back to your original PayPal account or card within 5-7 business days.
Exchanges:If your order arrived damaged or incorrect, contact us within 7 days of delivery and we'll send a replacement at no extra cost.